A Help Desk is typically staffed by entry-level or newer techs who fix the simple things. More complicated calls are forwarded to a more senior technician.
The most frustrating thing about a Help Desk is being put on hold frequently because the person answering the phone can help you. First frustration is waiting on hold for someone to help. Then after you connect to someone, you are frequently put on hold again because the person answering doesn’t know how to fix the problem.
IT Solutions doesn’t have a Help Desk. Never have and never will. We’ve eliminated the need through extensive monitoring and proactive remediation of fixes for our clients.
When you do call IT Solutions, you get a qualified network technician every time. We’re a business, just like you are, and we understand that time is a precious resource. Quick answers and timely help mean money saved all around.
