- Proactive, Adaptive and Agile: With extensive monitoring of your technology, we can identify and fix more than 70% of your technology problems before you know you have a problem. And the best part? We have the resources and connections to quickly solve issues that do arise. That keeps you and your employees focused on business and not technology.
- Experience Here--and There: What’s important? Decades of experience providing you quick analysis, assessment and solutions, from workstations to servers, from phone systems to security cameras. What’s not important? Your location. While we are headquartered in Eastern Iowa, we are linked with qualified technicians throughout the US and Canada to provide remote and on-site solutions when needed almost anywhere in North America.
- Time is Everything: We’re in business, just like you, and realize that time is a precious resource. Our commitment is to keeping your technology working without wasting your time.
- Help Desk: You want help, not to be put on hold. Proactive practices and 24/7 monitoring eliminate the “Help Desk” at IT Solutions. We don’t have one. Network technicians are ready to help when you call. Switch to IT Solutions and stop dealing with a “Hold Desk”.
- Scalability Keeps Costs Low: Working with us benefits your bottom line. IT Solutions saves you on payroll costs by keeping your employees productive rather than held up by technology failures. You have the accumulated experience and expertise of our entire staff at your disposal when you need it. You only pay for what you use, from the fundamentals to special projects. Plus, our team is networked with the best in the business, sharing best practices and innovative insight as new technology comes online. That eliminates costly trial and error.
- We Cover Everything-- Automated and In Person: IT Solutions covers everything. Nothing is excluded. Try finding that anywhere else! By ‘doing it all’ we understand the value of getting more done in less time. It saves you money. We have spent decades automating tasks most others do manually. If we need to send staff, no problem. Need to find a solution beyond our local capabilities? We’ll reach out to our extended network to find the answer you need, usually in less than sixty minutes.
- Documentation: Many technology companies miss the vital importance of thorough documentation. Not us. Knowing where you’ve been, what’s been done and who did what is second nature. IT Solutions maintains extensive documentation for all the work we do.
- Working When You Are: We understand your work hours sometimes include evenings, weekends and holidays, so our technicians are available at those times to make sure your technology is helping you get your work done. We also start at 7:00 am Monday through Friday to solve any problems before most workdays start.
- Cyber Security: An entire, national network consisting of thousands of computer technicians has your back. Our peers and fellow IT professionals provide an early warning system for new threats. We also dedicate over 40 hours a month to ongoing Cyber Security at no additional cost to you. With IT Solutions, Cyber Security is included in our monthly services, so you are protected.
- IT Support Portal (ITSP): Communication is key, which is why all computers we manage include ITSP at no additional charge. ITSP makes it easy for you to send us support requests that include diagnostics on your computer saving both of us time and saving you money. ITSP also provides self-help tools that solve many customer problems without the need for support from us. And, if we do need to step in, IT Support Portal tells us all we need for fast, efficient solutions. It also lets us message our customers about network outages on third party services like Google, M365, Internet providers, and more.